At FastCodeIPTV, we value your satisfaction and strive to provide the best IPTV service experience possible. This Refund Policy is designed to ensure a transparent, fair, and reliable process for all our subscribers worldwide.
We stand behind the quality and stability of our streaming servers. A refund request may be considered and approved under the following specific circumstances:
If your subscription fails to activate due to an internal server error or provisioning fault caused by our system.
If you experience persistent server-side streaming failures that cannot be resolved by our 24/7 technical support team.
If an accidental double charge or duplicate billing occurs during checkout due to payment gateway delays.
If your subscription order cannot be completed or delivered within the guaranteed activation timeframe.
To maintain fair pricing and protect our server infrastructure from abuse, refunds will not be granted under the following non-refundable circumstances:
Inability to install or configure apps due to customer device limitations or failure to follow setup instructions.
Buffering or freezing caused by slow local internet speeds, ISP throttling, or unstable Wi-Fi connections.
Attempting to use the IPTV subscription on outdated, incompatible, or broken streaming hardware.
Customer simply changing their mind or no longer needing the service after successful server activation.
Issues arising from third-party player apps (such as unpaid app licenses, app crashes, or external software updates).
If you meet the eligibility criteria, requesting a refund is straightforward. Follow our simple four-step resolution workflow:
Reach out to our customer care team via email or WhatsApp within the eligible guarantee period.
Submit your invoice number, registered email address, and a brief description of the technical issue.
Our technicians inspect server logs and work with you to resolve the underlying technical difficulty.
If the issue is confirmed as an unresolvable system fault, your refund is formally approved and issued.
Once a refund is approved by our billing department, the transaction is processed promptly within a reasonable processing period (typically 3 to 7 business days), depending upon your original payment method and financial institution's processing times. You will receive an automated email confirmation as soon as the credit is initiated.
Our support team is available 24/7 to help resolve technical issues, guide you through device setup, or answer billing questions before a refund is requested.
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